Returns & Exchanges Policy

D-Link Shop Canada offers a 30-day return window for most networking hardware and smart home devices. All returned items must be in original packaging with all included accessories to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your D-Link Shop account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, manuals, and power adapters are included to avoid restocking fees.

• 3.
  Ship to Service Centre

  Affix the provided shipping label to your package and drop it off at any authorized courier location within Canada.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.